Compliance Manager

Pasay City, Metro Manila
Permanent
Full-time

9 days ago
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Company DescriptionVisa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters — to you, to your community, and to the world.Progress starts with you.Job DescriptionWhat’s the role all about?We are looking for an experienced Compliance Manager to join our existing Real Time Transaction Monitoring Team.As our Compliance Manager you will support the performance and day-to-day efficiencies of our Transaction Monitoring analysts in Pasay. You’ll use our systems and reporting to ensure that Compliance controls are being used correctly by the team to ensure we are mitigating risk whilst achieving SLAs (Service Level Agreements).You’ll be managing the night shift working 9pm-6am to ensure we have full escalation coverage 24/5 and support the onsite analyst during shift.What we expect of you, day to day:

Ensure the effective and efficient week-to-week operations of the TSS team - and that daily/weekly targets are met
Own the development of your analysts/senior analysts through effective OKR setting and performance management
Identify key insights and actions from the Weekly and Monthly TM reporting and share any standout themes with the Team Manager
Complete the monthly team QA and oversee all projects and processes to continuously improve the quality of Analyst work and drive customer experience.
Identify and diagnose people, process, or system problems → implement a short-term fix → plan out any long-term solution, working with other stakeholders where required
Support the Training Team/Senior Analysts with the design and delivery of onboarding/ ongoing training of the team
Support the Team Manager with internal (e.g., Customer team) and external (e.g., client) meetings where required
Be an escalation point for challenging transactions, HVTs, or clients/CSM requests (e.g., in Open) with the support of the Senior Analysts.
Ensure the TSS team meets key SLAs, including resource and shift planning.
Own all client issues and actions related to the TSS team
Assist Compliance Management with complex queries, reporting, and analysis of client behaviour
Collaborate closely with Compliance Management on the delivery of the wider compliance and business framework

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.QualificationsWhat we’re after: Essential: Previous Team Lead or manager experience gained within the Compliance sector Proven track record of being able to inspire and nurture a team to reach a collective goal Excellent organisation skills and ability to prioritise tasks in an ever-changing work environment Is confident in their ability to speak with clients directly to resolve any concerns/queries they may have Competent working independently but is comfortable escalating when needed Desired: Previous Team Lead or manager experience gained within the Transaction Monitoring section of Compliance (Anti Money Laundering) Qualification in Anti Money Laundering or equivalent in related fieldAdditional InformationVisa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

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