Supply Chain Excellence Intern

Manila City, Metro Manila
Training
Full-time

21 days ago

Ready to lead, disrupt and reinvent the sleep industry?We are Emma - The Sleep Company. Founded in 2015, we've become the world's largest D2C sleep brand, available in over 35 countries with more than 25 stores across Europe. Recommended by leading consumer associations in EMEA, APAC, and the Americas, we develop the best sleep comfort products that empower our customers to awaken their best every day.At Emma, we are a community of smart, driven people, united by a strong culture of collaboration, teamwork, and knowledge sharing. We think big, take ownership, and are empowered to drive meaningful impact. Through hands-on experience, mentorship, and continuous learning, we drive our own growth and learning. With Emmies from over 60 nationalities and offices across multiple regions, our diverse perspectives enrich our workplace culture. Ready to shape the future of sleep with us? Let's make it happen!What you'll be doing:

Resolve stuck or ageing orders across APAC by conducting regular cleanups, following structured workflows, and escalating issues or process gaps when necessary
Manage end-to-end order operations, including creation, cancellations, refunds, customer detail updates, and handling ticket-based requests from Customer Excellence and Finance teams
Process and validate product claims across APAC markets by reviewing submissions, classifying cases (valid/invalid), and ensuring complete and accurate documentation
Support data accuracy, reporting, and operational efficiency by extracting data (e.g., via DBeaver and internal dashboards), maintaining consistency, collaborating cross-functionally, and contributing to process improvements and standardization

What the team is looking for:You are currently pursuing or have recently completed a degree in Business Administration, Supply Chain, Logistics, or a related fieldYou are detail-oriented and comfortable handling structured, repetitive tasks with accuracyYou have strong problem-solving and analytical skillsYou are comfortable working with data and systems (Excel/Google Sheets required; SQL or BI tools are a plus)You are eager to learn about operations, supply chain processes, and quality managementYou have a structured and independent way of workingYou are proactive in raising issues and asking questionsYou are a team player and can work with different stakeholders across regions * Has 12 academic units or less in the upcoming/current termBecome an EmmieEmma is transforming the world of sleep - and we want the highest-performing people to help us pull it off. We want you. But only if you're willing to go all in. Only if you're willing to question, disrupt, innovate, and create from the ground up. We proudly celebrate diversity. We are an equal-opportunity employer committed to promoting inclusion in our workplace. We consider all qualified applicants for employment without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability, or age.Our aim is to get back to you in a couple of days, however, we are currently receiving a large number of applications and this might lead to a delay in the process. We will get back to you as soon as possible!

Emma Sleep

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