The Manager, Operational Risk & Resilience Oversight role reports directly to the Head of ORRO Governance & Risk Program Oversight. This position is part of the second line of defense - Independent Risk Management function and will support the first line of defense businesses to ensure that operational risk management tools are effectively used by the first line to identify, assess and monitor operational risks. Key Responsibilities: Actively participates in providing effective oversight and challenge over the risk domains (business continuity, third party risk, or change risk) and governance activities such as risk and control assessments (RCSA) performed by business owners. Good understanding of operational risk such as business continuity and third party risk. Evaluate and identify non-compliance with standard requirements and escalate to direct managers in a timely manner. Evaluate and recommend new controls where gaps have been identified. Review and assess incidents and operational loss events, perform root cause analysis, and ensure that management logs them timely and that issues and corrective actions plans (CAPs) are developed and implemented within the given deadlines. Perform thematic reviews across businesses and/or segments and raise potential enterprise level problems or issues, and propose action plans accordingly. Required Qualifications: Minimum 3-5 years of experience in operational risk management, or in highly related fields such as audit and/or compliance. Strong knowledge of operational processes, risks, and controls. Knowledge of operational risk domains and independent control design assessment - third party risk, business continuity, change management, and/or disaster recovery. Broad knowledge of financial services/insurance business and related products. High proficiency in MS Office products and data analytics tools is a plus. We'll empower you to learn and grow the career you want. We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we'll support you in shaping the future you want to see. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit . Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact . Working Arrangement Hybrid