Credit Controller I

• Make sure customers pay on due dates.
• Collect, manage and provide resolution of outstanding invoices from past due accounts in a defined book of business (assigned portfolios – including Low to Medium accounts).
• Ensure all credit and collection policies are adhered to at all times.
• Maintain regular and direct communication with customers through their preferred means of contact to ensure the account stays current.
• Negotiate payment plans, assist customers to enroll in autopay and other payment schedules.
• Investigate delinquent accounts and provide appropriate documentation to customers when needed.
• Maintain/update records in the systems and generate related reports.
• Liaise with Sales Support, Customer Service, Accounts Receivable Support and Dispute Teams related to the assigned portfolios.
• Attend to assigned cases from review to closure.
• Review and propose action to be used in the decision process on service interruptions or late stages (write-offs, etc.) for customers when payments cannot be negotiated within a set strategy and timeline.
• Continuously promote self-service options to customers for faster and secured ways of payment to Thomson Reuters.
• Suggest & implement improvements to current practice.
• Understand and follow established collections ways-of-working.
• Apply company policies and procedures to resolve issues.

• Candidate must possess at least a Bachelor's/College Degree, any field.
• At least 1 year of working experience in the related field is required for this position.
• Preferably 1-4 Years Experienced Employees specializing in Finance – Collections/Accounts Receivable, General/Cost Accounting, or equivalent.
• Work experience in a BPO industry is an advantage (Order to Cash, Customer Service and similar).
• Very good communication skills with excellent customer service or stakeholder relationship.
• Willing to work on night shifts; or based on business needs.
• Applicants must be willing to work in Taguig City; hybrid set-up.

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