Commercial Bank - Client Service Manager

JPMorgan Chase

Metro Manila
Permanent
Full-time

15 days ago

Job Description:Joining our team as a Client Service Manager means that you will be part of a dynamic and collaborative team that values excellence in client service. You will have the opportunity to develop your skills and knowledge while contributing to the growth of our business.As a Client Service Manager at JP Morgan Chase within the Commercial Bank, you will play a pivotal role in maintaining and enhancing client relationships. You will be responsible for delivering exceptional service and tailored financial solutions to our valued commercial banking clients. Your main objective will be to ensure that clients receive the highest level of service, meet their financial goals, and achieve a seamless banking experience.The Client Service Manager will be responsible for strategic leadership of various Commercial Bank Client Service functions in Manila Philippines, serving our clients in the US. The job requires effective management of day to day operational activities including the ability to organize and execute towards future state strategy.Job Responsibilities

Anticipate and manage work volumes, adhering to established policies and deadlines through active collaboration with stakeholders to effectively resolve client issues / escalations. This includes analyzing and interpreting data to identify trends and develop strategies to meet the goals of the team and the business and ultimately deliver a first-class client experience.
Lead through proactive and informative communication with all parties until resolution of a request and manage a team in a dynamic, high-pressure environments and contribute to business resiliency planning and delivery while developing and retaining top talent through coaching and engaging the team to drive performance and managing client escalations and partner engagements.
Nurture diverse and inclusive work culture by building and maintaining a culture of trust, transparency and integrity.
Own and drive consistent positive client experience and lead client transformation initiatives for operational efficiencies.
Develop deep trust-based advisor relationships with key client stakeholders and ensure client is satisfied throughout engagement.
Process management- build sound processes with strong controls to run an effective business through scoping problems, identifying major issues and actionable opportunities, designing solutions, and quantifying potential bottom-line financial impact.

Required qualifications, Capabilities, and Skills

Excellent communication skills both written and verbal with highly organized ability to manage competing priorities.
Demonstrated, consistent professional presence with the ability to adapt to evolving needs and situations with at least 4 years' experience in a people leadership role.
Strong conceptual thinking abilities along with exceptional analytical and problem solving skills.
Strong ability to collect, analyze and interpret qualitative and quantitative data.
Strong ability to work under pressure, handling multiple tasks/projects and prioritizing to meet deadlines with high proficiency in problem solving, negotiation skills, and strategic management skills.
Highly adaptive to the work ethics and culture of JP Morgan Chase and Client Service within Commercial Bank which promotes inclusivity, equity and diversity.
Background in Treasury Products, Financial Accounts and other related experiences.

Preferred qualifications, capabilities, and skills

College degree holder, preferably majoring in accounting, business, finance or equivalent work experience in financial institution or industries.
Having excellent skills in Power Point, Excel and other presentation and data tools.

About Us:JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our for more information about requesting an accommodation.About the Team:Commercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and financing, treasury and payment services, international banking and real estate services to clients including corporations, municipalities, institutions, real estate investors and owners, and nonprofit organizations.Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

JPMorgan Chase

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