Call Center Account/Process Trainer (BGC, Taguig)

TASQ Staffing Solutions

  • Taguig City, Metro Manila
  • Permanent
  • Full-time
  • 1 month ago
About the job: Account/Process Trainer (BGC, Taguig) | OnsiteBenefits:
  • Quarterly performance bonus.
  • Outstanding career development opportunities and fast-track career progression.
  • Enjoy a fair work-life balance.
  • HMO and life insurance for the employee and 2 dependents for free.
  • Inside the Central Business District area.
  • Great Place to Work certified.
Responsibilities:1. Training Needs Analysis:
  • Ability to identify training needs accurately.
  • Ability to extend follow-up support on the floor to sustain learning and improve performance.
2. Curriculum and Course Design:
  • Demonstrates end-to-end understanding of course design methodologies.
3. Content Development:
  • Demonstrates end-to-end understanding of content development and maintains appropriate methodology.
4. Course Delivery:
  • Possesses effective delivery/training techniques and methods.
5. Research Methodology:
  • Basic knowledge of research methodology and principles in order to carry out research ethically and effectively with guidance.
Requirements:
  • Graduate of any 4-year course.
  • At least 4 years of total BPO work experience with 2 years of experience as a trainer in the BPO/shared services industry.
  • Preferably with a background or knowledge in tech support.
  • Excellent oral and written communication.
  • Amenable to working in shifting schedules in BGC, Taguig.
  • Amenable to work onsite

TASQ Staffing Solutions