Applications Operations Support
DXC Technology
- Taguig City, Metro Manila
- Permanent
- Full-time
- Graduate of a bachelor’s degree in computer science or equivalent courses
- May have experience in providing support to customers using incident, requests, problem and change management.
- Led or performed similar role or as primary support role for one or more service or technology area.
- May have worked to a minimum of 2-year technical knowledge of the applicable technology that you will be responsible for the list of technologies below, marked in bold are major technologies.
- Candidate must be able to demonstrate troubleshooting and problem-solving skills.
- Demonstrated leadership skills in a collaborative working environment.
- Possess knowledge in IT Infrastructure and System Administration
- Candidate must demonstrate excellent verbal and written English communication skills.
- Excellent understanding of ITSM\ITIL processes, preferably ITIL foundation certified.
- Responsible for Technical Content of the Incident Management Services.
- Multi-disciplinary process quality definition / improvement.
- Technical Skill Levels & Training requirements.
- Case Management