Senior Billing Specialist | Federally Qualified Health Center FQHC | With SOB
Vector Outsourcing Solutions Phils., Inc.
- Mandaluyong City, Metro Manila
- Permanent
- Full-time
- Act as the main point of contact for process-related questions and escalations.
- Provide real-time support to agents handling complex or high-level cases.
- Ensure adherence to client policies, SOPs, and quality standards.
- Monitor team performance and identify knowledge gaps.
- Conduct refresher sessions and process updates when needed.
- Coordinate with Team Leaders and QA to address performance trends.
- Participate in client meetings and calibration sessions as required.
- Help update process documentation and knowledge base materials.
- Support continuous improvement initiatives.
- Monitor team performance and identify knowledge gaps.
- Bachelor's degree required (Health or relevant field is preferred)
- Proven experience in a leadership or Senior Staff role focused on team guidance and strategic oversight
- Proficiency with billing software and electronic health records systems
- Knowledge or experience in FQHC billing guidelines and regulations is an advantage.
- Previous experience supporting FQHC clinics or similar healthcare settings preferred.
- Someone who doesn't just know the process, but knows how to bridge the gap between Team Leaders and QA to drive overall team success.
- Work from Home
- Recruitment / Signing Bonus
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