Career-defining. Life-changing. At iRhythm, you'll have the opportunity to grow your skills and your career while impacting the lives of people around the world. iRhythm is shaping a future where everyone, everywhere can access the best possible cardiac health solutions. Every day, we collaborate, create, and constantly reimagine what's possible. We think big and move fast, driven by our commitment to put patients first and improve lives. We need builders like you. Curious and innovative problem solvers looking for the chance to meaningfully shape the future of cardiac health, our company, and your career About This Role Essential Functions: Efficiently work help desk tickets deposited into Billing Support, Direct Bill, and Hold Claim queues by internal and external customers through various ticketing pathways. Serve as support staff for various internal departments and external vendors by developing positive relationships, collaborating, and working cross functionally to resolve ticketing issues. Review and respond to respective inquiries initiated by these entities. Utilize problem solving and critical thinking skills to support account/patient claim escalations, related grievances, billing/reimbursement/coding inquiries received from the sales team, accounts, and other internal and external customers. Maintain a positive, service-oriented attitude and working relationship with all customers, patients, and iRhythm associates Investigate and provision ticket status updates as requested from the sales team, accounts, and all applicable stakeholders Track and manage ticketing cases until the issue is resolved within defined SLA parameters. Conduct outreach to vendor partners and/or insurance companies when necessary to investigate/confirm patient eligibility and benefits; including estimating out of pocket costs and researching claims denials and/or rejections. Professionally respond to internal and external inquiries and phone calls from insurance companies and patients, providing answers to questions and concerns about claims and/or billing statements. Review and respond to correspondence and requests for medical record copies and other pertinent information to the appropriate sources. Work collaboratively with vendor partners to facilitate and/or support insurance billing and collections processes to improve Conall. Work closely with internal Revenue Cycle Business Partners to support the tracking/trending of account grievances and behaviors. Assist with the onboarding and training new team members as needed. Support overall Revenue Cycle processes to achieve established targets and goals, including the completion of special/specific assigned projects and other duties/tasks as assigned. Location: Manila As a part of our core values, we ensure an inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer. We will consider for employment all qualified applicants with arrest and conviction records in accordance with all applicable laws. iRhythm provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including those who may have any difficulty using our online system. If you need such an accommodation, you may contact us at [HIDDEN TEXT] About IRhythm Technologies iRhythm is a leading digital healthcare company that creates trusted solutions that detect, predict, and prevent disease. Combining wearable biosensors and cloud-based data analytics with powerful proprietary algorithms, iRhythm distills data from millions of heartbeats into clinically actionable information. Through a relentless focus on patient care, iRhythm's vision is to deliver better data, better insights, and better health for all. Make iRhythm your path forward. Zio, the heart monitor that changed the game. There have been instances where individuals not associated with iRhythm have impersonated iRhythm employees pretending to be involved in the iRhythm recruiting process, or created postings for positions that do not exist. Please note that all open positions will always be shown here on the iRhythm Careers page, and all communications regarding the application, interview and hiring process will come from a @irhythmtech.com email address. Please check any communications to be sure they come directly from @irhythmtech.com email address. If you believe you have been the victim of an imposter or want to confirm that the person you are communicating with is legitimate, please contact [HIDDEN TEXT]. Written offers of employment will be extended in a formal offer letter from an @irhythmtech.com email address ONLY . For more information, see https://www.ftc.gov/business-guidance/blog/2023/01/taking-ploy-out-employment-scams and https://www.ic3.gov/Media/Y2020/PSA200121 Show more Show less