About the Role: We are seeking a skilled Customer Experience Specialists to support dental offices and clinicians using dental scanning hardware and software. You'll manage live chat inquiries, troubleshoot technical issues, and deliver an exceptional support experience-often during urgent, patient-facing moments in the dental practice. This role is ideal for professionals with strong written English, technical troubleshooting experience, and a service mindset suited for healthcare or clinical support environments. Key Responsibilities Provide live chat support to U.S.-based dental practices using scanners and software Troubleshoot and resolve issues related to hardware, software, and device setup as well as clinical workflows. Guide users step-by-step through technical fixes with clear and concise written English Prioritize speed and accuracy when patient care is involved Maintain accurate documentation in support systems and tools Escalate complex cases to internal teams (tech support, operations, product) when needed Continuously learn new workflows, tools, and support practices Qualifications: 1+ years of experience in a customer or technical support role (live chat preferred) Strong technical troubleshooting abilities, especially with devices and software Excellent command of written English (spoken fluency not required) Familiarity with healthcare or dental practice workflows is a plus Calm, professional, and clear under pressure-especially during time-sensitive situations Organized and detail-oriented, especially with ticket handling, documentation, and multitasking. Preferred but Not Required Exposure to dental platforms such as 3Shape, intraoral scanners, or CAD/CAM software Experience in healthcare, dentistry, or medical device support Understanding of device setup, connectivity, and basic network troubleshooting
