We are hiring a Mid-Level Application Support Specialist with strong proficiency in SQL to join our growing operations team. This role is critical in ensuring the stability, performance, and continuous improvement of enterprise applications. You will play a key part in managing production transitions, resolving incidents, and enhancing service operations, all while working in a hybrid environment aligned with mid-shift operations. Key Responsibilities Ensure the smooth and quality-assured transition of application features from development to production. Provide advanced support for business-critical applications, with a strong focus on SQL-based troubleshooting and data integrity. Develop and maintain operational tools and documentation, including the Operations Enablement Service Catalogue . Drive continuous improvement initiatives and propose optimizations for application service operations. Collaborate with development, infrastructure, and service teams to resolve incidents and manage root cause analysis. Lead or contribute to small to mid-sized operational and support-related projects. Qualifications Bachelor's Degree in Computer Science, Information Technology, or a related discipline. Minimum 5 years of experience in application support, preferably in a tech or financial services environment. Strong expertise in SQL and relational databases (SQL Server, PostgresDB) - Required . Experience with Incident and Problem Management in enterprise environments. Familiarity with SAP Hybris or similar platforms (preferred but not required). Working knowledge of Java and/or Python. Exposure to cloud environments such as AWS (certification is a plus). Understanding of Agile frameworks (e.g., Scrum, SAFe, Kanban); certifications are a plus. Work Environment Location: Bonifacio Global City (BGC), Taguig Setup: Hybrid - onsite 3 days per week Schedule: Mid-shift to support cross-regional operations How to Apply Qualified applicants are encouraged to submit their updated resume along with a short cover letter outlining their relevant experience and availability.