Quality Manager (Cebu) | Onsite

TASQ Staffing Solutions View all jobs

Start Date: ASAPWork Arrangement: 100% Onsite (Cebu)Shift Schedule | Rest Days: Night Shift – No fixed weekends offNon-negotiable Qualifications:

Finished a Bachelor's Degree - Any Discipline
Experience in driving continuous improvement projects through six sigma with quantified benefits to customer
Minimum of 5 years of Quality Manager level experience in the BPO industry

Highly Preferred:

Lean Six Sigma - Green or Black Belt Certified or COPC (Customer Operations Performance Center) implementation leader

Principle Responsibilities:

Inspire and guide teams by applying Lean & Six Sigma tools alongside Process Excellence methodologies to drive impactful results.
Collaborate closely with Operations and Functional units to identify and eliminate process bottlenecks, conduct deep root cause analyses, and implement robust solutions.
Champion projects focused on optimizing end-to-end processes, including measurement system validation and thorough auditing practices.
Promote a culture of Process Excellence by tightly aligning productivity improvements with overarching strategic business goals.
Work hand-in-hand with Transition teams to analyze volumes, set clear metric baselines, and establish ambitious targets for launching new processes.
Lead the push for standardization while seamlessly integrating global best practices to elevate performance.
Deliver dynamic Quality Awareness training sessions and provide mentorship to project teams to ensure certification success and ongoing improvements.
Drive transformational projects that reshape business operations and spearhead the implementation of digital initiatives for superior performance.

Critical Skills Required:

Demonstrated success leading quality control and improvement initiatives in fast-moving, dynamic environments.
Exceptional collaborator, working seamlessly across diverse teams to drive meaningful results.
Highly adaptable and resilient, thriving within evolving global team settings.
Advanced Excel proficiency, including PivotTables, Charts, and Statistical functions, enabling smart, data-driven decision making.
Expert at dissecting complex processes to deliver impactful business enhancements on both regional and global scales.