Digital Services Operations Specialist
- Pasig City, Metro Manila
- Permanent
- Full-time
- Ensure applications are properly configured to meet business requirements, including user types, workflows, and rules.
- Maintain accurate and up-to-date system configurations and documentation.
- Troubleshoot and resolve configuration issues in a timely and effective manner.
- Perform routine monitoring of system performance, uptime, and error logs.
- Work with IT and engineering teams to identify and implement improvements to stability and responsiveness.
- Track KPIs related to ticket volume, resolution time, and system reliability.
- Respond to business-submitted change requests—such as adding new roles, language support, or feature adjustments.
- Evaluate, implement, and test changes with minimal disruption to users.
- Ensure requests are properly documented and closed out in a timely manner.
- Monitor and support order and transaction flows in supported applications.
- Validate accuracy of data transfer, payment processing, and system triggers.
- Proactively monitor for operational issues such as broken features, incorrect data, or integration failures.
- Collaborate with IT to apply hotfixes, patches, or updates to maintain platform integrity.
- Take initiative to minimize downtime and user disruption.
- Monitor the health of integrations with third-party tools (e.g., payment gateways, CRM, analytics platforms).
- Investigate and resolve integration issues in collaboration with internal teams or external vendors.
- Ensure platform configurations and processes meet data security standards and compliance requirements.
- Monitor for potential vulnerabilities and assist in remediation efforts.
- Identify inefficiencies in system workflows and recommend improvements.
- Propose automation opportunities and ways to reduce manual workload.
- Maintain clear, up-to-date internal documentation and operational procedures.
- Share learnings and best practices across the global support team.
- Strong organizational skills and ability to manage multiple concurrent tasks and tickets.
- Excellent communication and documentation skills.
- Analytical and problem-solving mindset.
- High attention to detail and a strong sense of accountability.
- Familiarity with support tools such as JIRA, Confluence, or similar platforms.
- Ability to triage and escalate P0 issues with urgency and clarity.
- Comfortable navigating third-party vendor relationships to resolve integration-related issues.
- Adaptability to support different systems and evolving business priorities.
- Bachelor’s degree in Information Technology, Business Systems, or a related field—or equivalent practical experience.
- 5+ years in a digital operations or support role, ideally supporting both proprietary and eCommerce platforms.
- Proficient in using ticketing systems like Jira.
- Experience supporting platforms with integrations to third-party systems such as payment processors, CMS, or CRMs.
You won’t just be a number. You’ll be part of a close-knit, collaborative team where your contributions matter.🚀 You’ll Grow.
From day one, you’ll have access to learning opportunities, mentoring, and support to help you reach your full potential.🎉 You’ll Belong.
We’re proud of our vibrant and inclusive culture, filled with team-building events, company-wide celebrations, wellness programs, and more.🏢 You’ll Work in Style.
Our world-class offices are located in premium business hubs like BGC and Ortigas. Modern, comfortable, and designed to bring out your best.💼 You’ll Work with Global Brands.
We match you with top international clients where you’ll work directly with their teams and make a real impact.Whether you’re starting a new chapter or growing in your profession, Satellite Office is where you’ll find more than just a job. You’ll find a career you can be proud of.