Corporate Sales Support Representative
- Pasig City, Metro Manila
- Permanent
- Full-time
- Integrity - Do what's right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect
- Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement
- Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate
- Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal
- Answer incoming corporate sales calls in a prompt and professional manner.
- Deliver consultative guidance tailored to the caller's needs (e.g. volume, shipping, gifting options, timelines).
- Assess call complexity and escalate to a Senior Sales Consultant or Manager when necessary.
- Efficiently log call details and outcomes into HubSpot.
- During Q4: confidently close sales on the same call when appropriate and process orders in Shopify following provided procedures.
- Serve as a liaison between the Corporate Sales team and the Customer Support team to ensure a seamless experience for corporate clients and their gift recipients.
- Assist with post-sale service inquiries, including tracking shipments, addressing order issues, and managing recipient-level concerns (e.g. missing items, delivery delays, or incorrect addresses).
- Proactively communicate with clients about order statuses, resolution timelines, and any updates regarding fulfillment or delivery.
- Maintain clear, professional communication with both B2B clients and individual recipients to uphold Butcher Box's customer experience standards.
- Coordinate internally with Fulfillment, Customer Support, and Sales teams to resolve issues efficiently and to the satisfaction of all parties involved.
- Monitor and respond to inbound leads via HubSpot throughout the year.
- Engage leads via email or phone to initiate a consultation.
- Move leads through the basic sales pipeline stages:
- Consultation
- Proposal Development
- Close
- Maintain thorough and organized notes within the CRM and in our internal Sales
- Tracker
- Accurately input corporate orders into Shopify using Butcher Box's established procedures/internal platform/Zest
- Verify and double-check all order details (SKUs, shipping info, payment methods, etc.).
- Excellent communication and interpersonal skills; able to engage effectively with international clientele.
- Sales Acumen: You can sell confidently and close quickly without coming off “salesy.”
- Customer-Centric: You have a knack for listening deeply, asking the right questions, and providing tailored solutions.
- Adaptable Under Pressure: You remain composed, organized, and efficient during Q4's high-volume periods.
- Tech-Comfortable: You're experienced with CRMs (preferably HubSpot), VoIP phone systems, and Shopify (or willing to learn).
- Process-Oriented: You follow procedures with accuracy while maintaining a sense of urgency.
- Proven experience in CRM Systems, preferably HubSpot.
- Strong understanding and experience in Shopify tools.
- Works well with others: Small team and we work closely (in Teams) together. Clean communication and celebrate wins.
- Superior web navigation and computer skills
- Proficient with Microsoft applications, understanding technology and different software programs - outbound dialer, salesforce, HubSpot or similar CRM software and outreach a plus, scheduling on calendar day to day, zoom/google meetings/teams.
- Minimum of 2 years sales experience in a call center environment, with an experience in sales support, or customer success role, is required.
- CRM systems (preferably HubSpot) experience is required.
- Experience in Shopify, retail sales jobs and VoIP phone systems are a big plus.
- At least 2 years in College, any course or Senior High School graduate or its equivalent.
- Must be of legal age to work in the Philippines; minimum of 18 years old.