Customer Service Representative (CSR)

3M Service Center APAC, Inc.

  • Taguig City, Metro Manila
  • Permanent
  • Full-time
  • 2 months ago
Responsibilities:
  • Acts as the primary liaison between 3M and customers, overseeing the entire order process from entry to delivery.
  • Handles order entry, status updates, product inquiries, complaints, pricing, shipping, and inventory issues.
  • Communicates clearly and professionally with both external customers and internal 3M personnel via telephone, chat, and written correspondence.
  • Manages worklists, raises internal tickets for order management issues, and systematically solves problems related to material information records and master data.
  • Educates customers on processes, manages price change activities, and handles complex inquiries and complaints with adaptive techniques.
  • Enhances customer satisfaction by identifying and resolving problem patterns.
  • Provide additional proactive support, as required, for agreed Premium and Strategic Key Accounts.
Requirements:
  • Bachelor's degree
  • Minimum two years in customer service or sales.
Additional qualifications that could help you succeed even further in this role include:
  • Experience working in ERP and CRM systems
  • Continuous improvement and continuous learning mindset; ability to learn new information quickly
  • Attention to detail for handling orders, documentation, and product information
  • Collaboration skills to work effectively with cross-functional and internal teams
  • Ability to independently solve problems and identify solutions; self-motivated
  • Clear and conceptual thinking ability; excellent judgment and discretion
  • Excellent organizational skills
  • Ability to de‑escalate and resolve conflicts effectively
  • Proactive in resolving issues before they become problems
  • Proven and reliable follow‑through with commitments and resolutions
  • Customer‑focused, positive, and solution‑oriented; shows empathy and concern for the needs of others and can adjust tone and structure of communications accordingly
  • Active listening to understand customer needs and identify appropriate solutions
  • Excellent oral and written communication in English (C1 or higher preferred)
  • Ability to handle work-related stress, manage multiple priorities simultaneously, and meet deadlines
Mid-Senior Level / Manager Supply Chain Machinery 5 openings Bachelor's degree graduate3M believes science helps create a brighter world for everyone. Using 49 unique technology platforms and industry-defining research and development, we unlock the power of people, ideas and science to reimagine what’s possible. Across safety and industrial, transportation and electronics, and consumer markets, 3M is dedicated to applying and sharing our expertise to help customers, communities, and society solve their greatest challenges.3M has been improving lives in Southeast Asia for more than 60 years, beginning with the founding of 3M in the Philippines in 1961. The company has operations across Indonesia, Malaysia, Philippines, Singapore, Thailand, and Vietnam.

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