Account/Process Trainer - Clark, Pampanga

TASQ Staffing Solutions

  • Angeles City, Pampanga
  • Permanent
  • Full-time
  • 1 month ago
  • Apply easily
Account/Process Trainer Clark PampangaBenefits:
  • Quarterly performance bonus.
  • Outstanding career development opportunities and fast-track career progression.
  • Enjoy a fair work-life balance.
  • HMO and life insurance for the employee and 2 dependents for free.
  • Inside the Central Business District area.
  • Great Place to Work certified.
General Responsibilities:1. Training Needs Analysis:
  • Ability to identify training needs accurately.
  • Ability to extend follow-up support on the floor to sustain learning and improve performance.
2. Curriculum and Course Design:
  • Demonstrates end-to-end understanding of course design methodologies.
3. Content Development:
  • Demonstrates end-to-end understanding of content development and maintains appropriate methodology.
4. Course Delivery:
  • Possesses effective delivery/training techniques and methods.
5. Research Methodology:
  • Basic knowledge of research methodology and principles in order to carry out research ethically and effectively with guidance.
6. Partnering:
  • Ability to work closely with various functions and stakeholders
  • Ability to work closely with client teams effective cross-cultural communication
7. People Management:
  • Building and leading cross-cultural teams
  • Conflict management
8. Planning, Organizing, and Administrative Skills:
  • Admin: Attendance, Agent Evaluation, Training Feedback, Utilization Report,
Scheduling, CS Domain, Reports, Coordination with TIG/Facilities * Ability to schedule trainings while optimizing the resources available
  • Ensures training plan and delivery is executed in a timely manner
  • Able to increase efficiencies within processes and the team
Required Skills:CS and Tech Domain:
Training experience in effective communication, customer service, technical support, and culture
Technology Functional Knowledge:
Basic working knowledge of word, Excel, and PPT to complete reporting and documentation efficiently and effectively
High Impact Communication:
Excellent oral and written communication skills
Displays pleasant nature with a receptive attitude in order to reflect the true essence of Customer Service Lead by example.
Analytical Ability:
Examines data from multiple sources and integrates the data and inputs to determine and resolve key issues
Arrives at multiple solutions/alternatives, keeping in mind the various stakeholders
Profile Screening Criteria/Checks:
Screening according to skills defined above: at least 3 years of training experience in soft skills and customer service.OtherKey Requirements:
  • Graduate of any 4-year course.
  • At least 4 years of total BPO work experience with 2 years of experience as a trainer in the BPO/shared services industry.
  • Preferably with a background or knowledge in tech support.
  • Excellent oral and written communication.
  • Amenable to working in shifting schedules in Clark.
  • Amenable to work onsite

TASQ Staffing Solutions