Job Title: Business Partner - Sr. Specialist, Customer SuccessJob DescriptionYou Have:4-5 years of experience working in a customer service preferredDemonstrated ability to effectively communicate with customers in a fast-paced environment, with proven successDepth of prior experience with high volume callingDemonstrated aptitude to learn new technology is required, with proven successExcellent knowledge of Microsoft Office programsDemonstrated ability to follow instructions, follow call scripts, and adhere to defined processes, while using independent judgement when deviation from standard neededAdvanced communication skills (verbal, written)Experience working with Salesforce.com or similar CRM requiredDemonstrated ability to multi-task, prioritize, and manage time effectivelyYou WillManage high volume of customer contacts and communications through phone and email each dayUse contact search and productivity tools to verify contact information is accurateConduct health checks at agreed upon recurring intervals to gauge product satisfaction and value attainment, using independent judgementDevelop an advanced level of product knowledge to speak intelligently to customers and successfully address specific objectionsClearly document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systemsSuccessfully capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, “Voice of the Customer”Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usageEnsure high level of professionalism during all interactions with customers and prospectsCollaborate with cross functional teams and management to drive a superior customer experienceAbility to provide consultative support May potentially attend vendor and/or external events, as neededMay provide mentoring and guidance to more junior Customer Success staffOther duties, as assigned and necessaryOur Benefits/Perks:Health Insurance with Dental Coverage for EmployeesPaid Time offBereavement LeaveLife InsuranceGroup Personal Accident ProgramEmployee Assistance ProgramRewards and recognition programsWellness Incentive ProgramLearning and Development ProgramsLocation: PHL Makati City - Ayala North ExchangeLanguage Requirements: English (Required)Time Type: Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the
