IT Business Analyst

• Capture and document requirements, scope, and business processes for IT projects.

• Conduct workshops and interviews with subject matter experts and stakeholders from across the business.

• Work with project and portfolio managers to ensure appropriate project resourcing, task assignments and project reporting.

• Deliver key artefacts as required by the project, including user stories, business requirements documentation, traceability matrices, as-is and to-be process documentation, and wireframes.

• Knowledge on ServiceNow Administration Tasks including but not limited to: checking interface jobs status, validating record synchronization, making quick configuration changes, applying permission and grouping, and creating reports and dashboard

• Experience in working with development teams to implement, test, and deploy changes in the ServiceNow environment.

• Experience in ServiceNow configuration and administration to optimize ITSM processes and workflows.

• Experience in reviewing ServiceNow upgrades for their impact on the ITSM application, learning new version functionality/enhancements, determining relevancy to the business, and working with the development team to implement necessary changes.

• Act as Scrum Master as and when required.

• Assist portfolio and project managers in identifying, reporting, and resolving risks and issues throughout project lifecycles.

• Collaborate with solution architects, security analysts and change analysts to produce material to support the successful delivery of IT projects.

• Business situation analysis: can produce diagrams and flowchart representations of real-world business situations and functions.

• Requirements definition and management: define, validate and manage requirements through the delivery life-cycle.

• Feasibility assessment: define, evaluate and describe business change options to meet the defined requirements.

• Data modelling and design: can develop models and diagrams to represent and communicate data requirements.

• Competency using Microsoft Visio to create and maintain process documentation.

• Knowledge and experience with Atlassian Confluence and JIRA

• 3 to 5 years of experience as an IT business analyst in PRINCE2/Agile/Scrum projects - eliciting requirements, creating documentation, managing requirements from definition through to the testing process, etc.

• Experience working across multiple regions and with program managers, project managers, business stakeholders, application or product owners, and external vendors.

• Experience conducting workshops and interviews.

• Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can act without having the total picture.

• Perseverance: Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing.

• Presentation skills: Is effective in a variety of oral and written presentation settings (including online and in person): one-on-one, small and large groups, with peers and business leaders.

• Time Management: Uses his/her time effectively and efficiently; concentrates his/her efforts on the more important priorities.

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