Analyst, Consumer Quality Support

TransUnion

  • Makati City, Metro Manila
  • Permanent
  • Full-time
  • 20 days ago
What We'll Bring: At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation - we’re consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.What You'll Bring:Qualification
  • Requires bachelor degree in any financial or IT related fields.
  • Expert level in Microsoft excel - pivot tables, nested formulas, and other complicated excel functions
  • With working knowledge of SQL, Python (creation and modifications of scripts) and other automation/database tools
  • Must have at least 1-2 years experience in technical support, investigation, root cause analysis and report generation - experience in handling clients and good negotiation skills.
  • Requires excellent written and verbal communications skills with a background in technical communications.
  • Excellent inter-personal skills with the ability to bridge business and technical environments, and ability to build professional relationships. Demonstrated ability to meet critical time sensitive objectives.
  • Works closely with other teams especially within Operations.
  • Build excellent relationship in both internal stakeholders and external TUPH members.
  • Willing to work in hybrid and at least 40% working from the office each month.
This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of twoImpact You'll Make:Job Description
  • Should be able to do quality analysis on members enquiry and contribution.
  • Able to coordinate with members on their findings and encourage them to correct their data.
  • Should be able to assist on dispute and manage member issues
  • Support the goal of TUPH in achieving its yearly target revenue.
  • Assist in escalated issues and resolve it as soon as possible.
  • Able to support ongoing and new UAT activities and provide detailed feedback on findings and progress
This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.TransUnion's Internal Job Title: Analyst, Consumer Quality Support

TransUnion