Assoc IT Support Specialist

Makati City, Metro Manila
Permanent
Full-time

8 days ago

Company SummaryAs the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.comPosition Responsibilities

First point of contact for technical hardware, software, and network support incidents.
Receive and respond to user inquiries and requests via telephone, email, case tracking system professionally and with speed, accuracy, and proficiency.
Perform remote troubleshooting, diagnostics and incident resolution using remote system management tools
Assist with administration and troubleshooting of Active Directory accounts, Exchange On-Prem and O365 mailboxes, Intune for Mobile, Cisco phones and VPN, Crowdstrike, MFA, and other related applications, following specific processes and guidelines to ensure tasks are completed consistently and efficiently.
Log all incoming tasks and requests in the incident tracking system and document all actions, to include all follow up conversations, status updates, troubleshooting steps, and resolution.
Follow up on all assigned tickets or tasks to ensure timely and proper response as well as satisfactory resolution.
Keep detail-oriented documents and keep the customer or business partners updated of the
status and resolution times.
Ensure task turnovers are performed in an accurate and timely manner.
Collaborates with NOC to compose and send end user communications during outages and planned upgrades.
Collaborate with other IT groups to resolve complex or wide-spread issues affecting end users.
Contribute technical solutions to the IT Knowledge Base
Participate in projects and initiatives as directed by the Service Desk Manager.

Qualifications

1-2 years IT support experience on a corporate Service Desk or in another technical support role with a background in either Customer Service or as an IT Service Desk Analyst
Excellent writing, communication, and interpersonal skills
Strong Analytical, troubleshooting, and problem-solving skills
Demonstrated knowledge of PC/Laptop hardware components and basic troubleshooting, Windows networking, LAN/WAN, DNS, TCP/IP, Active Directory system administration tasks, and mobile devices.
Proficiency in Microsoft products and operating system, certifications preferred
Experience with using and troubleshooting Apple products and operating systems is a plus
Familiarity with resolving remote connectivity issues
Ability to deal with multiple priorities in a fast-paced global team environment a must.
Ability to work in a rotating shift schedule is a must
A+ and ITIL V.3 certification a plus

Travel RequirementsNoPosition TypeFTApplicant Privacy NoticeDeltek is committed to the protection and promotion of your privacy. In connection with your application for employment with us at Deltek, it is necessary for us to collect, store and use information about you (“Personal Data”) to administer and evaluate your application. We are the “controller” of the Personal Data you provide us and will process any such Personal Data in accordance with applicable law and the statements contained in this . Additionally, we have not sold and do not sell Personal Data you provide to us through the job application process.

Deltek

Apply Now