Senior Analyst - HR Operations

• Provide centralized administrative and operational support to the Talent Acquisition team across EMEA.
• Act as first-line support for Talent Acquisition–related queries from recruiters, hiring managers, HR partners, and candidates.
• Manage TA-related cases through case management tools (e.g., HR Direct / ServiceNow), ensuring timely and accurate resolution.
• Support recruiters with interview scheduling for internal and external candidates.
• Create, distribute, and track electronic offers, internal transfers, and related documentation where applicable.
• Collect, verify, and maintain Right to Work documentation in line with local compliance requirements.
• Partner closely with HR Operations to ensure smooth onboarding for all new hires.

• Serve as a Workday / ATS specialist and champion, supporting recruiters and hiring managers in navigating and effectively using the system.
• Maintain accurate recruitment data, including job requisitions, candidate records, offer details, and status updates.
• Perform data corrections, transaction rescinds, audits, and system-related requests within defined procedures.
• Support semi-functional system issues, mass uploads, validations, and data quality checks, escalating complex issues as required.
• Update related reports, and proactively communicate strategies and needed actions to ensure smooth onboarding process for applicants, proper coordination of onboarding activities and overall performance within recruitment project timelines.
• Ensure adherence to compliance standards, SOPs, and audit requirements throughout the hiring lifecycle.
• Update related reports, and proactively communicate strategies and needed actions to ensure smooth onboarding process for applicants, proper coordination of onboarding activities and overall performance within recruitment project timelines.

• Demonstrate strong knowledge of TA processes, policies, and standard operating procedures.
• Identify opportunities to improve recruitment workflows, candidate experience, and system utilization.
• Assist with updating SOPs, process maps, and knowledgebase documentation related to Talent Acquisition support.
• Participate in regional or global TA initiatives, transitions, and process enhancements.
• Perform quality checks on key recruitment transactions in line with defined quality frameworks.
• Adhere to agreed KPIs, SLAs, and customer service standards.

• Communicate clearly and professionally with stakeholders across EMEA and globally.
• Manage multiple priorities while supporting recruiters, HR partners, and candidates in a fast-paced environment.
• Act as a bridge between Talent Acquisition, HR Operations, and system support teams when required.

• Proven experience in a fast-paced coordination, administrative, HR, or Talent Acquisition support role.
• Prior experience working in a shared services or global support environment preferred.
• Hands-on experience with Workday (ATS or HR modules) or a similar HR/Recruitment system strongly preferred.
• Strong customer service mindset with a focus on candidate and hiring manager experience.
• Excellent attention to detail and ability to manage high volumes of transactions accurately.
• Strong written and verbal communication skills; confident interacting with diverse stakeholders.
• Solid understanding of recruitment operations, offers, onboarding, and compliance fundamentals.
• Comfortable working with case management tools (e.g., ServiceNow) and HR process documentation.
• Advanced proficiency in Microsoft Outlook, Excel, PowerPoint, and Word.
• Curious, proactive, and motivated to drive continuous improvement.
• Highly organized, resilient, and able to manage competing priorities.
• Fluent in English; additional languages are an advantage.
• Flexible on location, with the possibility of remote or hybrid working.
• Bachelor’s degree in Human Resources, Business Administration, or a related field preferred.

• Highly employee- and customer-centric.
• Strong team player with a collaborative “One JLL” mindset.
• Adaptable, flexible, and comfortable working across regions and time zones.
• Results-oriented with a proactive approach to problem-solving.
• Willing to learn, share knowledge, and support team success.

Jones Lang LaSalle