Executive Lounge Agent

Muntinlupa City, Metro Manila
Permanent
Full-time

29 days ago
Apply easily

FILINVEST COMPANY: Crimson Hotel Filinvest City ManilaThis role oversees daily check-in and check-out procedures, offers guest assistance, and ensures a seamless and luxurious stay. Additionally, they must adhere to work schedules aligned with the hotel's occupancy forecast while maintaining the highest standards of hospitality and guest satisfaction.

Safeguard and maintain confidentiality of all guest and hotel-related documents
Facilitate smooth guest check-in and check-out processes, ensuring a seamless arrival and departure experience
Accurately handle cash reports, transactions, and remittances.
Maintain and update guest preferences in the system to enhance personalized service
Ensure Executive Lounge remains clean, well organized, and presentable at all times
Conduct and update daily and monthly inventory of food and non-food items in Executive Lounge to maintain efficient operations
Conducts courtesy calls to all guests to ensure their comfort and address any special requests.
Performs other duties and responsibilities that may be assigned by head.

QUALFICATIONS

Bachelors Degree or Diploma in Hospitality Management, Tourism, or related field
With relevant work experience for atleast 1-2 years
With atleast 1 year work experience in Front Office, Guest Relations, or related field
Proficient with MS Programs
Technically savvy
Excellent communication skills
Can start immediately
Amenable to work onsite at Alabang, Muntinlupa

Filinvest Group