Technical Support Engineer II - Eastwood, Shifting | Up to P90K

  • Quezon City, Metro Manila
  • Permanent
  • Full-time
  • 1 month ago
About the job Linux OS System Engineer (Enterprise Level) - Eastwood, Up to 90K, Shifting We are hiring for Linux OS System Engineer for a client based in Eastwood, Quezon City This is an onsite work that follows a shifting schedule Salary is up to 90K monthly based on hiring result and experience You'll have: Competitive Rewards : Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses A Collaborative Spirit : Contribute to a positive and engaging work environment by participating in company-sponsored events and activities. Work-Life Harmony : Enjoy the balance between work and life that suits you with flexible work arrangements. Career Growth : Take advantage of opportunities for continuous learning and career advancement. Inclusive Teamwork : Be part of a team that celebrates diversity and fosters an inclusive culture. Your Role: As a Technical Support Engineer II , you will be responsible for: Monitor and triage incoming support cases via a shared queue. Prioritize and resolve quick-win issues to meet response and resolution SLAs. Identify and escalate Severity 1 cases following established protocols. Maintain and update backlog cases with clear, structured documentation. Participate in weekend/on-call support as per the rotation schedule. Troubleshoot issues related to Linux systems, basic networking, virtualization, and cloud environments. Reproduce customer issues in lab environments and provide detailed findings to R&D when needed. What You Need: Non-negotiable Requirements: Prior Enterprise Customer experience (supporting global clients or customers , not internal users) Prior direct experience working for vendors and supporting paying customers . (example of vendors include Cisco, Palo Alto, Checkpoint, Sophos , etc.) Proven experience, hands-on with the networking devices (basic), security devices, and a good grasp of the Linux Operating system A minimum of 4-5 years of knowledge/prior experience in the Linux Operating System is required. Global support experience working with internal and external stakeholders is a requirement. Excellent communication skills. Basic knowledge of any Scripting Languages like Bash, PowerShell, and Python would be nice to have.

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