Urgently hiring for one of our direct clients in the Philippines. Job Title: Group Manager- Workforce Management Location: Metro Manila Work Mode: Onsite, Shifting Schedule Required Bachelor's Degree (in business/finance or relevant field) or 10 plus years of experience in forecasting or capacity planning to include advanced utilization of workforce management tools and data analysis tools. Strong written and verbal communication skills, including the ability to communicate complex data in comprehensive ways. Proven track record of forecasting models and analysis of key business trends and actual versus budget variances. Ability to determine, implement and evaluate business metrics to meet ongoing organizational needs. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages. Ability to apply concepts of basic algebra and geometry. Ability to deal with and solve problems using solid judgment skills. Exceptional PC skills with multiple products such as Microsoft Office applications including strong MS Excel skills, MS Word, PowerPoint, E-mail, database and Internet software. Ability to handle multiple phone systems Experience in financial analysis/planning, predictive modeling/forecasting, project management and operational analysis. Other Skills Required 1- Group Manager WFM - is responsible for managing and facilitating workforce activities for the company. 2- Works with various teams to create, review and adjust daily forecast volumes and handles time to achieve optimal staffing. 3- This role manages and facilitates ongoing improvements to Workforce scheduling techniques, planning, analysis and reporting. 4- Maintains and administers Workforce Systems and Processes.
