Client Services Manager

Manila City, Metro Manila
Permanent
Full-time

1 month ago
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Position: Client Services ManagerOverview: We are seeking a highly motivated and experienced Client Services Manager to join our team. The Client Services Manager will be responsible for maintaining and building relationships with our clients, ensuring their satisfaction with our services, and identifying opportunities for growth and improvement. The ideal candidate will have excellent communication skills, a strong customer service mindset, and a proven track record of successful client management.Key Responsibilities:

Serve as the main point of contact for clients, addressing any questions or concerns they may have
Build and maintain strong relationships with clients, understanding their needs and providing solutions to meet their objectives
Ensure timely and accurate delivery of services to clients, managing their expectations and providing updates as needed
Monitor client satisfaction and proactively address any issues that may arise
Collaborate with internal teams to ensure client needs are met and services are delivered in a timely and efficient manner
Identify opportunities for upselling and cross-selling services to existing clients
Conduct regular business reviews with clients to ensure their goals are being met and identify areas for improvement
Keep up-to-date with industry trends and best practices to provide clients with the most relevant and effective solutions
Act as a liaison between clients and our virtual assistants, providing guidance and support as needed
Prepare and present reports on client performance and satisfaction to management

Qualifications:

Bachelor's degree in business, marketing, or a related field
Minimum of 5 years of experience in client services or account management
Proven track record of successful client management and retention
Excellent verbal and written communication skills
Strong customer service mindset and ability to build and maintain relationships
Ability to work independently and manage multiple clients simultaneously
Proficient in Microsoft Office and CRM software
Knowledge of virtual staffing and outsourcing industry is a plus
5+ years experience in client success or account management
Strong background in BPO or outsourcing
Demonstrated ability to lead teams, handle client escalations, and own results

Excellent English communication skills and problem-solving mindset, good at STRATEGY * Comfortable working with U.S. clients, managing contracts, and leading with urgencyWhy Work for Us:- Competitive salary and benefits package- Opportunity for growth and advancement within the company- Collaborative and supportive work environment- Work with a diverse and global client base- Make a positive impact on businesses worldwidePERKS & BENEFITS:- Hybrid Work Setup-Competitive Salary Package-Company Laptop provided-HMO Coverage on Day 1-Free HMO Dependent-Paid Leaves with Unused Leave Conversion-13th Month Pay-Referral BonusNOTE: This is a hybrid/onsite setup. Anyone from the Philippines can apply and report to either our Pasig office or Cebu Office.If you are a highly motivated and customer-focused individual with a passion for client management, we want to hear from you! Apply now to join our dynamic team at STAFFVIRTUAL.

STAFFVIRTUAL