Permanent engagements Immediate Starts Fresh graduates are welcome About the company: Green Light is one of Australia's most successful and fastest growing IT services businesses. We offer a wide range of IT services in Security, infrastructure and Systems Integration to a diverse customer base throughout Australia, New Zealand, SE Asia and Europe. About the engagement: Green Light have an exciting opportunity for a grow a large team o f Technical Support Representative (TSR) to work for one of our enterprise partners based in Philippines. The three (3) locations are based in Manila, Bacolod and Iloilo. This position will play a pivotal role in providing quality technical support, guidance and exceptional customer service to end customers as part of a dynamic team and growing organisation. Responsibilities: Installs, modifies, and makes minor repairs to computer hardware and software systems. Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity. Maintains system functionality by testing computer components. Helps design and implement networks. Consults with users to determine appropriate hardware and software needs and assists in placing orders. Maximizes computer systems capabilities by studying technical applications and making recommendations. Tests compatibility of new programs with existing ones. Gathers data to identify and evaluate technical purchasing options. Confirms program objectives and specifications by testing new programs, comparing them with established standards, and making modifications. Evaluates vendor-supplied software by studying user objectives and testing software compatibility with existing hardware and programs. Installs software and necessary applications for workflow. Trains users on new software in person or through a variety of tutorial channels, including self-guided training videos, user manuals, and digital instruction pages, often in collaboration with technical writers. Maintains system capability by testing computer components. Carries out software, network, and database performance tuning. Documents hardware and software updates. Keeps up to date on technical advancements by attending educational workshops, reviewing professional publications, and participating in professional societies. Prepares reference material for users by drafting operation instructions Qualifications/Skills: Excellent problem-solving and troubleshooting skills. The ability to communicate technical information in an accessible manner to non-technical employees. A process improvement mindset. Software maintenance and testing capability. Vendor relations. Basic knowledge of networking principles and operating systems. Ability to effectively prioritize and execute tasks in a high-pressure environment. Customer-service focus. Collaborative mindset. Hands-on problem-solving ability. Knowledge of script languages such as Python, JavaScript, Java, C#, etc. Education & Experience: Associate's degree or above in computer science, information systems, or related field Prior experience working on a Helpdesk, in IT, or similar technical function is highly regarded Benefits: Day 1 HMO Meal & Transportation Allowance Rice Subsidy Clothing Allowance 24/7 Teleconsult Free Psychologist Consultation In-house & Online Pharmacy Scholarship Program Retirement Fund Free Meal & Medicine Loyalty Incentives Accidental & Life Insurance How to Apply: Click APPLY or contact John - Senior Resource Manager or email to [HIDDEN TEXT] for a confidential discussion with Green Light Worldwide.