Want to be the first point of contact in transforming lives through healthcare and disability support? We’re hiring an Intake Specialist to deliver gold-standard service to clients and families navigating the NDIS.The Opportunity at a GlanceWe’re seeking a proactive and detail-oriented Intake Specialist to join a growing healthcare organisation in the NDIS sector. This is a full-time, hybrid (once a month onsite) role for Philippine-based candidates employed under a proper PH setup.To be considered, you’ll need previous experience in healthcare and, ideally, exposure to NDIS processes . The role also requires you to be an effective communicator, highly efficient, and well-organised in managing multiple tasks while delivering exceptional service to clients and their families.How You’ll Make an ImpactRespond promptly to enquiries via phone, email, and voicemail, ensuring quick turnaround timesCoordinate initial service agreements, appointments, and onboarding documentation for new clientsPerform risk assessments during initial bookings and ensure appropriate allocation of clinicians based on caseloads and complexitySupport workflow management, including waitlists, handovers, and ramp-up schedules for new startersMaintain high accuracy in diary and database management, ensuring seamless clinician availability forecastingPromote a high standard of care and communication aligned with the organisation’s valuesAssist with reporting, auditing, and administrative support to ensure compliance and efficiencyWhat We’re Looking For – You’re the Perfect Fit if You:Have previous experience in healthcare administration (non-negotiable)Bring exposure to NDIS processes, frameworks, or participants (highly desirable)Are an effective communicator with strong interpersonal skillsAre efficient and organised , with the ability to manage multiple tasks at onceHave high attention to detail and a commitment to delivering quality serviceAre approachable, proactive, and able to build strong relationships with clients and teamsWhat Sets You Apart – You’ll Shine Even Brighter With:Prior experience in intake, client onboarding, or patient services within a healthcare or NDIS-focused settingFamiliarity with scheduling systems, CRMs, or healthcare databasesA tertiary qualification in business administration or a related fieldA passion for making a meaningful impact in the disability and healthcare sectorWork Schedule & Employment TermsFull-Time | Monday to FridayRemote role for Philippine-based candidatesProper Philippine employment setup (not freelance or project-based)Perks & Benefits from Day 1HMO with 1 free dependentLife insurancePaid leave creditsGovernment-mandated benefits including 13th month payWork-from-home equipment providedHow to ApplyTo apply, please submit your application via our careers page here:As part of your application, kindly include:A 1–2 minute video introduction sharing your background and why you’re a great fit for the roleThis helps us understand your communication style, organisational skills, and relevant experience beyond your CV.
