Job Description Customer Care Representative is responsible for responding to customer inquiries, resolving issues, and providing accurate information through our various channels. Your role is to ensure that our customers receive the highest level of service and satisfaction. With your exceptional communication skills and attention to detail, you will be able to provide prompt and accurate information to our customers, resolving any issues they may have. Responsibilities Respond to customer inquiries via Zendesk in a professional and timely manner. Address customer issues and provide effective solutions while ensuring customer satisfaction Accurately document all customer interactions in Zendesk. Collaborate with the customer service team to ensure customer issues are resolved promptly. Troubleshoot technical issues and escalate complex problems to the appropriate department or team member. Proactively seek out opportunities to improve the customer service experience. Stay up to date with product knowledge and customer service best practices. Develop a deep understanding of all regional procedures and products within Ria. Meet individual and team performance targets for customer service and quality. Qualifications Bachelor's Degree in any related field At least 2 years' experience in related field Highly driven with passion for excellence in customer service Prior experience in providing support via phones, chat and email. Proficiency in Zendesk or similar platforms. Flexibility to work in shifts as needed, including extended hours weekends, and holidays. Fluent in English