Payroll Technical Specialist II
Ceridian
- Philippines
- Permanent
- Full-time
- Responsible for quality control and auditing to ensure accuracy and low error or defect percentage.
- Work with cross-functional internal partners to resolve client payroll matters and employee enquiries
- Leverages strong analytical and problem-solving skills to efficiently resolve incidents
- Provides customers with regular and timely incident updates
- Contributes to the support knowledge base
- Think and act ahead, spot opportunities and act accordingly and proactively contribute to process improvements
- Monitors scheduled import & export files
- Processing of import files records and generates export HR files from Epay / DF to ICP
- Process validation and investigates the files / failed imports
- Login cases via CRM, failed import / export files / notifications
- Updating share points status after each job
- Work in coordination with the technical support team
- Validate trials exception error reports vs GTN
- Keep the Global team aware of any escalations and feedback from Partners / Clients
- Ability to provide support / buddy to the new hires
- Experience in payroll integration, interfaces & legislative requirements
- Time Management and prioritization
- Previous customer support experience
- Demonstrable written and verbal communication skills using a variety of media dependent on the situation
- Knowledgeable of Day Force & Salesforce product
- Analytical and Reporting Skills
- Computer Literate (MS Word, Advanced + Excel, PowerPoint, Outlook)
- Payroll certified / Native / Global Payroll certified (APJ)
- Sound knowledge of Data protection / GDPR
- At least 2 years of work experience in a customer-facing office environment
- Payroll Certification
- Being fluent to other APAC languages