Data Center Site Operations Specialist (ST Telemedia Global Data Centre Philippines)
Globe Telecom
Quezon City, Metro Manila
Permanent
Full-time
1 month ago
At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.Job Description HIRING FOR ST TELEMEDIA GLOBAL DATA CENTRE PHILIPPINESSTT GDC Philippines is a joint venture between Globe, Ayala and ST Telemedia Global Data Centre (STT GDC).ST Telemedia Global Data Centres is one of the fastest-growing data centre providers, headquartered in Singapore. With a global platform of data centres in the world’s major business markets of over 170 facilities across Singapore, the UK, India, China, Thailand, South Korea, Indonesia, Japan and the Philippines.STT GDC offers a full suite of best-in-class, highly scalable and flexible data centre solutions, connectivity and support services that best meet customers’ current and future colocation needs.Summary of Scope of WorkManages and services large-scale 'in-country' data centre infrastructure and facilities to ensure 24x7 operations in rotating shifts.Proactive coordination and escalation related to site operational issues and client’s requirements ensuring great customer experience at all times while also taking guidance and complying with STT GDC GDCO policies and standards.Key Duties and ResponsibilitiesSupport and ensure smooth 24x7 running of the operations in the 'in-country' data centre.Acts as Level 1 escalation point by overseeing and resolving all onsite operational incidents and major issues, responding & performing remote requests within SLA.Understands the M&E, security, network and plumbing systems of the building, critical facilities equipment and other equipment associated with the DC environment.Documents and updates accurately all requests on the internal web portal ticketing system such as user requests, incidents, provisioning, etc.Implements best-in-class DC operations based on ITIL and industry practices.Delivers ITIL compliance process conformance for incident, problem and change management.Ensures effective implementations of safety, security and customer support policies and procedures.Coordinates and provides support to contractors and vendors as well as inspecting completed work.Plans and supports all preventive and reactive maintenance activities with little to no disruption to the company's services.Participates and supports internal and external audits for internal stakeholders and customers.Generates accurate and regular reports when required.Any other duties or projects as assigned by the management.QualificationsGraduate of a Bachelor's degree in any related field of studyMake Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.
