Customer Experience Specialist (Live Chat and Email Support)
Acquire BPO
Quezon City, Metro Manila
Permanent
Full-time
30 days ago
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!· Interacting with customers via live chat or email responding to various financial inquiries, concerns, or requests related to direct deposits, withdrawals, money transfer, disputes, funding or setting-up an account, and discussing or promoting CURRENT’s banking products and services.· Explain, advise on and promote Current’s bank products and services to customers.· Reviewing and analyzing relevant transactions history and relating the information to the customer in a way that reconciles to their present account balance.· Correctly refer customer to other support team for any account specific request or concern such as but not limited to:o Refund of monthly recurring chargeo Errors when cancelling an accounto Phone number changeo Waiving of feeo Expediting card requesto Removal of funding sourceo Bank statement requesto Account’s name correctiono Downgrade or Re-activation requesto Instant deposit requesto Unsuccessful transaction due to flagged, suspended, or under watchlist account.o App issueo Transaction disputes· Ensuring compliance with all internal controls and established policies and procedures.· Developing deep technical knowledge and know-how on standard banking operations and procedures in the US and comply with various control and account protection measures.· Following throughs and ensuring 100% fulfillment of commitment to customer.· Handling customer and client interaction with due skill, care and professionalism.· Demonstrating strong verbal and written communication skills.· Promoting and demonstrating Acquire’s values internally and externally.AJoin the A-Team and experience the A-Life!
