Quality and Compliance Manager

Bacolod City, Negros Occidental
Permanent
Full-time

1 month ago
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The Quality and Compliance Manager is responsible for building strategies and systems that enable team members to achieve project goals. This role manages the day-to-day operations of the team, providing guidance to meet daily and monthly targets while ensuring all Quality Assurance (QA) deliverables are executed with accuracy and timeliness.Key Responsibilities:Process Improvement & Quality Assurance

Drive Improvement: Lead improvement projects and activities across the program.
Audit & Execution: Ensure the QA team deliverables are executed timely and accurately.
Data Analytics & Executive Storytelling: advanced data analytics and executive storytelling expertise to interpret large datasets, design KPIs, and conduct root cause identification , effectively translating complex operational drivers into clear, high-impact narratives and board-level presentations that guide strategic leadership decision-making.
Design: Design or redesign business processes to optimize performance.
Collaboration: Work closely with Operations and Training teams to collect data and assess current situations.

People & Performance Management

Leadership: Manage and provide guidance to direct reports, typically consisting of Quality and Compliance Supervisors and/or Senior Quality Auditors.
Mentorship: Coach and mentor Quality and Compliance Supervisors, Leads, and process improvement projects.
Staffing & Development: Ensure programs are adequately staffed and all personnel are trained.
Framework Implementation: Identify competencies, gaps, and strengths across the team to implement performance improvement systems.
Objective Setting: Assist Department Heads in setting SMART (Specific, Measurable, Achievable, Relevant, and Time-framed) organizational and individual targets.

Regulatory & Technical Compliance

Banking Knowledge: Maintain a strong understanding of electronic funds transfer systems, reconciliations, chargebacks, and US banking regulations.
Regulatory Expertise: Apply knowledge of Reg E, Reg Z, UDAAP, and payment processes.
Network Standards: Utilize experience with payment environments such as the VISA and Mastercard networks.

Qualifications & RequirementsGeneral Requirements

Experience: Minimum 3 years of compliance management in banking/financial services; Experience with auditors and bank partners is a plus.
Technical Skills: Advanced Excel skills and proficiency in Microsoft Office Suite and Google Suite.
Communication: Excellent written and verbal communication skills with the ability to deal with people at all levels.
Aptitude: Strong analytical, critical thinking, and problem-solving abilities.

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