Principle, Revenue Performance & Strategy

• Own the commercial narrative by connecting pipeline data, financial performance, client health, and market signals into a cohesive view the CRO and Board can act on.
• Synthesize quantitative and qualitative inputs — not build dashboards, but interpret what the data is telling us and, critically, what it isn’t.
• Develop and maintain the revenue operating model: forecast accuracy, bookings-to-revenue conversion, retention trends, and expansion velocity.
• Serve as the extended (eyes and ears) of the CRO to bring visibility to challenges, obstacles to achieving revenue targets.

• Partner with sales leadership to ensure data integrity, pressure-test pipeline quality, deal progression, and forecast accuracy.
• Flag gaps between what the pipeline says and what the financials will actually deliver.
• Bring a commercially informed lens — understand deal economics, pricing structures, and ramp dynamics well enough to challenge assumptions.

• Lead the development of board level materials, QBRs, and investor narratives — not as a slide-builder but as the person who architects the storyline: where revenue is trending, why, what’s at risk, and what the plan is to mitigate.
• Prepare and present executive-ready materials with minimal direction, translating complex commercial dynamics into clear, decision-ready formats.

• Act as the CRO’s key tactical hands on liaison across Sales, Customer Success, Operations, Finance, and Marketing to ensure alignment on revenue strategies and growth priorities.
• Drive key strategic initiatives — revenue optimization programs, client retention strategies, operational improvements — from concept through execution.
• Identify and streamline revenue operations processes to enhance forecasting, pipeline management, and go-to-market effectiveness.

• Engage directly on large, complex pursuits where the CRO needs additional support on deal structure, competitive positioning, or pricing strategy.
• Provide analytical support during major negotiations, renewals, and RFP responses.

• In tandem with the ResultsCX Marketing organization, analyze market trends, competitive landscape, and industry shifts to inform revenue strategies and right-to-win positioning.
• Maintain a current view of competitive dynamics across key verticals and geographies.

• 8+ years in commercial roles within a global CRO, BPO, or CX services environment
• Direct exposure to pipeline management, deal economics, and P&L accountability — must have sat close enough to revenue to understand how it’s made, not just how it’s reported.
• Demonstrated ability to synthesize pipeline and financial data into executive-ready narratives and strategic recommendations.
• Experience preparing and presenting board-level materials with minimal direction.
• Familiarity with CX services commercial models: pricing structures, volume-based economics, ramp dynamics, and client P&L management.
• Strong commercial acumen, CX/BPO industry fluency, and executive communication skills.
• Data-literate and proficient in Excel and BI tools (Power BI, Tableau, SQL)
• Bachelor’s degree in business, Finance, Statistics, Data Science or related field.

• Prior experience in sales, account management, commercial finance, or revenue strategy within outsourced services.
• MBA or equivalent advanced degree.
• Experience in a Sr level strategy role reporting to C-suite commercial leadership.
• Track record of operating across multiple geographies and time zones.

ResultsCX