Project Specialist
Sourcefit
- Philippines
- Permanent
- Full-time
- Work Onsite - Eastwood Libis, Quezon City
- Shifting Work Schedule
- 9:30 PM to 6:30 AM PH time
- Conduct a comprehensive 3-week training program to equip team members with essential skills for project success.
- Triage tickets by type and scope, efficiently categorizing and prioritizing tasks for swift resolution.
- Create working orders (WOs) to initiate and manage the workflow for project tasks, ensuring seamless project execution.
- Ensure the timely creation and booking of projects, maintaining precise records for organizational efficiency.
- Pull Operation Support System (OSS) logs and the latest Radio Frequency Design Solution (RFDS) to inform project decisions and updates.
- Conduct thorough checks for needed materials, ensuring the availability of necessary resources for seamless project execution.
- Request AT&T seed stock from the warehouse to support project requirements.
- Provide Tier 1 support for the crews, offering assistance and guidance as needed to ensure project success.
- Submit project closeout documentation in MDAT (Project Management Tool) to ensure the proper completion of projects.
- Request purchase orders (POs) from Project Control to facilitate the procurement process.
- Ensure timely client invoicing, adhering to billing schedules and maintaining accurate financial records.
- Track progress on-site, monitoring key indicators to assess project advancement and identify areas for improvement.
- Submit invoices in ACAS (Accounting and Contract Administration System) for accurate financial record-keeping.
- Provide milestone updates to keep stakeholders informed of project achievements and progress.
- Collaborate closely with the Project Manager, assisting with daily activities to contribute to the overall efficiency of project management.
- Handle phone calls effectively, demonstrating the ability to work in a call center-centric environment as needed for project communication and coordination.
- Triage ticket by type and scope.
- Create WO- (working orders)
- Ensure project creation and booking.
- Pull OSS log and latest RFDS.
- Check for needed materials.
- Request AT&T seed stock from the warehouse.
- Provide Tier 1 support for the crews.
- Submit closeout in MDAT.
- Request PO from Project control.
- Ensure timely client invoicing.
- Track progress on site.
- Submit Invoice in ACAS
- Milestone Updates Assist the Project Manager with daily activities.
- You have a track record of completing work with a high level of quality
- You have a knack for figuring out hard problems and enjoy a hands-on approach to your work
- You enjoy getting your hands dirty with your team
- You have project management skills and the ability to resolve complex problems and issues
- You have strong Microsoft Word and Excel experience
- You have a construction background
- You have a strong customer service skills
- You have purchasing experience
- You have Norad and Oracle experience, a huge plus
- Possess Telecom experience
- You're skilled in organizing resources, establishing priorities, and working effectively at all levels in a collaborative team environment.