Technical Analyst 2-Support (Payroll)- Q4FY24
Oracle
- Makati City, Metro Manila
- Permanent
- Full-time
- FPC and CPP Certification is desired
- CPA is a plus
- 1-2 years of previous payroll/accounting/audit experience required
- Certified Payroll experience a plus
- Healthcare Benefit knowledge a plus
- Strong attention to detail
- Excellent proven Customer Service skills
- Excellent verbal, written, interpersonal communication skills
- Demonstrated ability to multi-task, work well under pressure and meet deadlines
- Take incoming calls and cases related to US Payroll
- Files Issues and Enhancements related to the US Payroll product
- Create Knowledge Base solutions that are publish internally and externally
- Conduct UATs and trainings related to new product releases
- Work directly with client's Authorized Payroll contacts
- Assist clients in Payroll Tax Reconciliation
- Assist clients in Payroll Set up and Requirements
- Assist clients in Payroll Adjustments in Closed and Open Quarters
- Customer's liaison with Payroll Operations and Third Party Tax Provider
- Which includes being a United States Affirmative Action Employer