Operation Rider Specialist

Ninja Van

Iloilo City, Iloilo
Permanent
Full-time

1 month ago

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.Job DescriptionThe Database Support Specialist is responsible for leading and managing the Independent Contractor Help Desk, which is responsible for providing administrative and technical support to the Independent Contractors of the Last Mile Unit. S/he will also be responsible for developing and implementing projects to improve the efficiency and effectiveness of the unit.Main Duties1. Perform granular analytics and build dashboards of the performance of Independent Contractors.2. Answer queries and concerns of our independent contractor helpdesk3. Manage the database of payroll, per parcel rates, and other incentives of Independent Contractors4. Improve the unit's policies and processes using the data obtained by the Fleet Support Specialist and/or the Performance Analytics Team5. Penetrate different rider groups and markets to generate leads for the Resource Management Team.6. Stay up-to-date on fleet management trends and best practicesQualifications:

BS/BA Degree in any field / Preferred is Industrial Engineering Course (since it covers Data Analytics curriculums)
Also open to fresh graduates with background with Pareto, Pivot and other data management
Experience in logistics or e-commerce industries is preferred
Relevant work experience in office administration and management
Data Presentation, Data and Metrics Interpretation
Proficient in Word, Spreadsheets (Excel/Google Sheets)
Presentation tools
Spoken and written fluency in both English and Tagalog
Computer literate
Must be a true team player able to work well with others in a collaborative team environment
Can work under pressure and keen on timelines and operational deadlines
Able to work independently and with little to no supervision

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