SummaryThe Technology Lead for EDO leads the establishment of a robust data foundation, serving as the "data owner" and driving strategic data initiatives. Empower stakeholders with actionable insights, establish trusted governance and future-proofed data architecture, and develop a data-driven culture. Manage teams, strengthen partnerships, and leverage data as a competitive advantage.Duties & ResponsibilitiesEstablish a data foundation to be the single source of truth across business unit while providing access to data and insights that is timely, accurate, reliable, scalable.Stand as “data owner” for the organization and establish EDO as a trusted strategic business partnerEmpower users in all levels across the org with insights to make data-driven decisionsUnderstand the data needs of the enterprise in the short-mid-long term and use this to:Define the role of data, value it creates and the resulting operational modelBuild data strategy & roadmap of (tech and resource) capabilitiesBuild a future proofed architecture (cloud & micro services native, AI driven) and governance that ensures data trustworthiness (timely, accurate, complete, reliable, scalable), obsesses about data quality, enables self serve and optimizes data valueDeliver data excellence enabled by the right talents, capabilities, structure and mindsetInfuse new tech that will ensure security, simplicity of data accessDrive the AI/Gen AI strategyPush for data best practiceDeepen customer knowledge and nurture customer relationships through personalized interactions that address their new needs and aspirations of the BusinessBuild EDO as Data leaders and as data thought leader in the group, industry and country, building the right and strategic relationships w/ institutions, vendors and partnersLead, motivate, and manage large technical and analytical teams who will leverage on data as a strategic asset and establish data as a competitive advantage and its role in business transformationStrengthen bench w/ technical, analytical and business skillsTop DeliverablesEmpower users in all levels across the org with actionable insights, to make data-driven decisions. This entails data timeliness, consistency, quality and trustworthinessEstablish trusted data governance and future proofed data architecture. Structure and secure the operational environment to enable self-serve & optimize data value.Drive 2-3 year strategic roadmap. prioritizing bringing down cost to produce and cost to maintain via efficiencies/optimizations/new tech (AI strategy)Establish EDO as trusted and strategic business partner and Build on data driven culture enabled by the right talents, capabilities, structure and mindsetKPI'sKPIs supporting Business Objectives, transformation targets, etc.KPIs supporting Operational efficiency (impacting cost to product and cost to maintain)KPIs supporting ProductivityKPIs supporting Customer/Stakeholder Satisfaction (including collaboration)KPIs supporting Innovation/future proofingKPIs supporting competency and culture buildingCompetenciesStrategic ThinkingStrong Business AcumenStrategy AnalysisCustomer-Centric MindsetAgile ThinkingTarget Operating Models Design & DevelopmentOrganizational Change ManagementCustomer Insights and ResearchRequirementsMinimum 10 years senior-level CXM roles preferably in telco or technology industries.Strong understanding of customer experience principles, methodologies, and best practices.Analytical mindset with the ability to analyze customer data and derive actionable insights.Knowledge of customer feedback tools, CRM systems, and customer analytics platforms.
