Job Description Job Role: L3 Advance Endpoint Management Support Engineer (Advance Endpoint Management) Exp: 7-10yrs Location: Manila, Philippines(Independent Contractor role) a candidate who can confidently take on a leadership role, with strong expertise in Endpoint Management and hands-on scripting experience. To meet the client's expectations for an L3 AEM role, candidates must have deeper technical exposure. Company Overview EIL Global is a dynamic IT service provider headquartered in Adelaide, Australia, with a strong presence across Asia Pacific and EMEA. We specialize in delivering cutting-edge IT solutions in desktops, servers, networks, and data center technologies. Our expertise spans the entire spectrum of IT infrastructure, with a focus on digital transformation through professional and managed services, AIOPS, AI-based workforce automation, and blockchain solutions. Please share your CV to [HIDDEN TEXT] / [HIDDEN TEXT] The typical experience required is as follows: 4-6 years of overall experience in IT Infrastructure 2-3 years of hands-on experience in Endpoint Management at an L3 level Proven expertise in Microsoft Intune, Autopilot, Azure AD, and MEMCM Solid understanding of Windows 10/11 and M365 environments Strong PowerShell scripting skills for automation and troubleshooting Key skillsets 1. Technical Proficiency Endpoint Configuration & Deployment : Expertise in tools like Microsoft Intune, SCCM, Autopilot, and Group Policy. OS & Patch Management : Deep understanding of Windows, macOS, and Linux systems, including patching strategies and compliance. Security & Compliance : Implementing and managing endpoint security policies, BitLocker, Defender ATP, and conditional access. Scripting & Automation : Proficiency in PowerShell, Bash, or Python to automate endpoint tasks and reporting. 2. Infrastructure & Integration Cloud Platforms : Familiarity with Azure AD, Microsoft 365, and hybrid environments. Networking Knowledge : Understanding of VPNs, DNS, DHCP, and firewall configurations as they relate to endpoint connectivity. Identity & Access Management : Managing user/device identities, MFA, and SSO integrations. 3. Troubleshooting & Debugging Advanced diagnostic skills for resolving complex issues related to endpoint performance, application conflicts, and system errors. Ability to analyze logs, event viewers, and telemetry data. 4. DevOps & CI/CD Awareness Understanding how endpoints interact with CI/CD pipelines, especially in developer environments . 5. Soft Skills Documentation : Clear and detailed documentation of issues, resolutions, and configurations. Communication : Ability to explain complex technical issues to non-technical stakeholders. Collaboration : Working closely with L1/L2 teams, security, and infrastructure teams. 6. Certifications (Recommended) Microsoft 365 Certified: Endpoint Administrator Associate CompTIA Security+ or Microsoft Security certifications ITIL Foundation (for process-oriented roles) Show more Show less