Customer Advocate
Hearsay Systems
- Manila City, Metro Manila
- Permanent
- Full-time
- Take a hands on approach to drive end user engagement of product features through education/training
- Manage your own set of contacts and be responsible for driving their product usage (from start to finish you own the relationship!)
- Collaborate with your team to share best practices on what's working and not working
- Proactively identify solutions to questions you anticipate our customers having in each interaction
- Act as a liaison between our customers and Hearsay Systems engineers on specific product issues
- Become an expert on how our customers use our product and serve as an internal voice of the customer with engineers, product managers, marketers and we continue to build Hearsay's products
- You will coach the customers on the value of Hearsay products
- You will become an expert of Hearsay Systems, providing a best in class service experience for our customers
- At least 1-2 years of relevant customer service/support experience
- Excellent teammate with a positive attitude and a strong sense of self-direction
- Proactive - are willing to pick up the phone and initiate conversations, ask questions and be an active listener
- Unafraid to take action, even if it means you make mistakes periodically
- Resourceful and creative
- Clear communication
- Strong handle of spoken and written English to communicate effectively and clearly
- Persuasive - people trust you and are willing to act on your suggestions
- A general interest in finance/personal investing (experience in financial services a plus)
- Basic understanding of social media, texting and other channels of communication
- Amenable to working between 9:00PM to 9:00AM Manila Time