customer service respective (English &Spanish)

English 18k-25k pesos/Spanish/minor languages 40k-45k pesos

> [Job Description/Responsibilities]:

Front line of support for clients and customers and help ensure that customers are satisfied with products, services, and features.

a. Communicating with customers through various channels (phone, email, social media, CRM, etc) including responding promptly to customer inquiries in a timely manner.

b. Acknowledging and resolving customer inquiries and complaints. Knowing our products inside and out so that you can answer questions.

c. Keeping records of customer interactions, transactions, comments, and complaints.

d. Communicating and coordinating with colleagues as necessary. Refer issues and questions to managers if necessary.

e. Providing feedback on the efficiency of the customer service process.

f. Identify and escalate issues appropriately

g. 4 days off per month, Must be available for a regular schedule of 48 hours a week, one that spans weekends and holidays as our customers need us. Shifts may include evening or early morning. Working hours: 0:00-12:00 local time.

h. Working language:
English, Spanish and other minor languages.

> [You are also required to perform these job functions]:

1. Follow communication procedures, guidelines, and policies.

2. Respond professionally to inbound phone calls, including urgent situations.

3. Research information and troubleshoot problems using available resources

4. Proactively and independently work to meet targets and goals.

5. Maintaining a positive, empathetic, and professional attitude toward customers always. Ensure customer satisfaction and provide professional customer support

> [Knowledge, Qualifications, and Competencies]:

Language skills: Communicate with users over the phone and online in English, Spanish.

Completed at least 2 years in CollegeWith at least one (1) year of customer service experience with a minimum of 6 months of call center experience.

Strong communication and organisation skills - the ability to deliver your message in a personal but clear and concise manner when managing customer contacts (especially when dealing with multiple live chats)

Highly empathic, with well-honed interpersonal skills: you are able to quickly build rapport with the customer, and with a range of internal and external stakeholders, plus work as part of a cross-functional team

Proactive in your own performance and development

Has good oral communication skills.