Job SummaryKDCI Outsourcing is seeking a highly organized and proactive Operations & Logistics Coordinator to support the day-to-day management of freight and logistics processes, as well as assist with the smooth operation of internal systems and platforms-most notably HubSpot and Subskribe. This is a dynamic, hands-on role ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is equally comfortable working with shipping providers as they are updating a CRM workflow.Key ResponsibilitiesLogistics & Freight Coordination· Coordinate domestic and international freight, including booking couriers and freight providers.· Manage inventory movements and ensure timely dispatch of orders.· Track shipments and resolve delivery issues or delays with freight providers.· Liaise with warehouse or fulfillment partners as required.· Maintain records of incoming and outgoing stock and freight documentation.Operations & Systems Support· Maintain and update internal systems and platforms, with a primary focus on HubSpot and Subskribe.· Assist in creating and maintaining Standard Operating Procedures (SOPs) related to operations and logistics.· Monitor system integrations, data quality, and CRM hygiene.· Troubleshoot internal process issues and escalate where needed.Cross-Functional Collaboration· Work closely with sales, customer support, and finance teams to ensure smooth end-to-end processes.· Support operations team projects such as process improvement initiatives, system upgrades, and audits.· Provide administrative support for ad hoc operational tasks as required.Job Requirements· 2+ years of experience in an operations, logistics, or systems support role.· Strong organizational skills and attention to detail.· Experience using logistics platforms and shipping providers (e.g., DHL, FedEx, AusPost).· Working knowledge of CRM systems, ideally HubSpot.· Comfortable working with spreadsheets, basic data entry, and reporting.· Excellent communication and stakeholder management skills.· Ability to prioritize tasks in a deadline-driven environment.· Experience with inventory management software or ERP systems is a plus.· Familiarity with SaaS or tech environments is an advantage.· Previous exposure to process automation or workflow tools is preferred.
