Senior Manager

Quezon City, Metro Manila
Permanent
Full-time

1 day ago

Ready to shape the future of work?At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s , our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to , our breakthrough solutions tackle companies’ most complex challenges.If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on , , , and .Inviting applications for the role of Senior Manager – Quality Assurance!In this role, you will support the overall organization’s strategy and help the business grow through its training and quality improvement initiatives. You will also be tasked to develop and manage performance of the Training and Quality team.ResponsibilitiesDrive consistency and best Practice Sharing of Standard Training Practices across all domains, verticals and LOBsMaintain an up-to-date knowledge of all systems, products and services to up-skill the team continuouslyIdentify and analyze knowledge/skill gaps and performance improvement opportunities and assess relevant training needs for in consultation with Ops Leaders, including assessment methods and measurement systems entailedDeliver training using contemporary training and assessment methodologies which are in keeping with company standardsResponsible for all compliance parameters and audit requirementsOrganize and manage training venues and logistics as required, to achieve efficient training attendance and deliveryRecruit, manage and develop direct reportsEnsure all Training programs and Content meet the relevant business and statutory policiesMonitor and report Performance dashboards, metrics etc.Develop self and maintain knowledge in relevant field at all timesQualifications we seek in you!Minimum Qualifications / SkillsExperienced needed in handling a team in the Training/Quality/Customer Experience functionPrevious experience of managing a team and working alongside multiple stakeholders and domains, Healthcare domains are an advantageExperience in managing and implementing innovative projectsPrevious experience in process training and/or quality team will be a plusGood to have relevant knowledge around Healthcare/Order Management/Invoice to CashPreferred Qualifications/ SkillsVerbally articulateProficient at MS Office packages: Word, PowerPoint, Excel, Outlook.Numerically and grammatically accurateAbility to create/innovate and run structured/customized Training ProgramsOpen and approachable management styleAble to inspire and lead others to achieve challenging resultsConfident, articulate and clear communication skillsGood at networking and building rapport across teams and regions and functionsPositive attitude at all timesConfident OratorStrong organizational skillsWhy join Genpact?Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovationMake an impact – Drive change for global enterprises and solve business challenges that matterAccelerate your career – Get hands-on experience, mentorship, and continuous learning opportunitiesWork with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every dayThrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progressCome join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.Let’s build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

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