Job Description Job Posting: Cluster Logistics Team Head (Asia Markets) Location: BGC, Philippines| Function: Supply Chain & Logistics About the Role We are seeking a strategic and experienced Cluster Logistics Team Head to lead and optimize our end-to-end logistics operations across key markets in Asia. This pivotal role is responsible for driving cost efficiency, enhancing customer service levels, and ensuring a resilient and compliant supply chain. Based in BGC, Taguig, you will lead a dedicated team and collaborate with regional and global partners to deliver excellence in a fast-paced, dynamic environment. Key Responsibilities 1. Strategic Logistics & Network Planning Develop and execute strategic logistics plans focused on cost reduction, service enhancement, and network optimization across the Asia cluster. Partner with regional and global leadership to deploy worldwide logistics initiatives, providing data-driven insights and analytics. Collaborate closely with commercial teams and distributors to align logistics strategies with business needs. 2. Order Management & Customer Service Excellence Guarantee data integrity within our Order Fulfilment Systems (e.g., SAP CRM). Oversee and ensure a seamless customer ordering process. Monitor and report on key order performance metrics (OTIF) weekly, monthly, and quarterly. Act as the point of escalation to resolve unconfirmed orders and shipping issues. Communicate critical ordering policies and schedules to distributor partners. 3. Freight & 3PL Management Manage and nurture relationships with third-party logistics (3PL) providers, freight forwarders, and carriers to ensure quality, safety, cost-effectiveness, and on-time, in-full (OTIF) delivery. Develop, evaluate, and enhance vendor performance frameworks and service level agreements (SLAs). Implement continuous improvement plans to address performance gaps. 4. Cost Management & Optimization Monitor, analyze, and control freight costs by trade lane, identifying key cost drivers and opportunities for savings. Consolidate market insights and present strategic findings to senior leadership during monthly business reviews. Support the annual budget process through detailed freight planning and analysis. 5. Risk Management & Compliance Proactively identify and mitigate logistics-related risks, including supply chain disruptions, regulatory changes, and customs compliance issues specific to the Asia region. Lead the reporting and reduction of the logistics carbon footprint for the cluster. 6. Leadership, Innovation & Continuous Improvement Lead, mentor, and develop a team of three logistics professionals. Drive the adoption of new technologies and systems (e.g., TMS) to improve supply chain visibility, efficiency, and control. Partner with Group Procurement on freight tender processes, balancing cost and service requirements. Map and re-engineer logistics processes act as a key user for the implementation of new tools. Champion best practices and support distributor onboarding, evaluations, and transitions. Our Perfect Candidate Education: Bachelor's degree in Logistics, Supply Chain Management, Business, or a related field. APICS or equivalent professional certification is highly preferred. Experience: Minimum of 10 years of progressive experience in logistics or supply chain management, ideally within the FMCG, retail, or manufacturing sectors. Proven experience managing logistics across multiple Asia markets is essential. Technical Skills: High proficiency with ERP systems (e.g., SAP), logistics software, and a strong understanding of international trade regulations and customs compliance, particularly in Asia. Operational Expertise: Demonstrated success in 3PL management, freight procurement (especially ocean freight), and end-to-end order fulfillment. Leadership: Strong leadership skills with a proven ability to manage, motivate, and develop a team. Excellent stakeholder management and cross-functional collaboration skills. Language: Fluency in English is required. Proficiency in other Asian languages is a significant advantage.