Logistics Supervisor - PH
Zalora View all jobs
- Muntinlupa City, Metro Manila
- ₱28,000 per month
- Permanent
- Full-time
- Daily monitor parcel locations and 3PL performance to ensure visibility and SLA adherence.
- Update systems with accurate, timely parcel status movements, ensuring data integrity for reporting and investigations.
- Coordinate with 3PLs and internal teams on problematic parcels and operational issues, managing escalations through closure.
- Analyze patterns and trends in delivery/returns performance, identifying recurring issues and gaps.
- Recommend and drive improvements for performance monitoring, handovers, deliveries, and returns.
- Support execution of internal and external performance improvement projects, ensuring actions are implemented and tracked.
- Own end-to-end 3PL claims management, including filing, investigation, validation, resolution, and closure.
- Review claim incidents and provide resolutions, including root-cause analysis and corrective/preventive actions.
- Develop and continuously improve claims SOPs/policies, ensuring consistent handling and audit readiness.
- Coordinate with stakeholders (3PLs, warehouse/operations, finance, customer service, regional teams) to resolve claims efficiently.
- Manage end-to-end 3PL invoice validation and payment, ensuring accuracy, completeness, and timeliness.
- Develop and improve SOPs/policies for invoice validation and payment controls, reducing billing errors and leakage.
- Track and report billing-related KPIs, such as invoice timeliness, accuracy, absorption, and savings.
- Run logistics analyses (cost/benefit, cost optimization, delivery/returns performance, forecasting, feasibility) to support decisions and improvements.
- Identify opportunities and propose solutions to improve cost, service performance, and process efficiency.
- Lead and support logistics projects, coordinating cross-functionally with internal/external and local/international stakeholders.
- Maintain logistics-related system settings/configuration, ensuring processes and status flows are correctly set up and controlled.
- Preferably 2-3 years experience in logistics operations
- Excellent verbal, written and interpersonal communication skills
- Must excel at multitasking and pay great attention to detail
- Advanced knowledge of Microsoft Excel
- Dynamic and proactive, with a high level of passion to learn new things and adapt to a challenging task