IT Coordinator / IT Associate
- Quezon City, Metro Manila
- Permanent
- Full-time
- Provide basic troubleshooting for company devices.
- Escalate advanced issues to the System Admin as needed.
- Assist employees with login issues, application access, and device usage.
- Assist with installation and setup of company devices under the supervision of the System Admin.
- Perform routine updates, checks, and upkeep of devices as directed.
- Support equipment preparation for new hires and collection from exiting employees.
- Maintain accurate records of all company technology assets in the inventory system.
- Update trackers and sheets for device assignment, usage logs, and user activity as needed.
- Support data organization and help maintain structured filing/reporting systems.
- Assist in generating usage or device-related reports when requested.
- Follow established IT processes and assist in keeping process documents updated.
- Monitor for any device or system irregularities and report to the System Administrator.
- Assist in basic security practices, such as communicating reminders about device care, safe usage, and handling of sensitive information.
- Support other departments with exporting data, generating simple reports, and updating trackers.
- Assist with basic setup of tools such as softphones, CRM accounts, and other essential software under guidance.
- Perform other related duties as assigned by the System Administrator or Management.
- Work-from-home setup
- Long-term/full-time position
- Salary offer is at 42,000 gross
- Pay begins on day 1 of training
- HMO, Loyalty Investment Fund, Memorial Plan, and other benefits
- Paid Leaves
- Attendance and performance-based incentives
- Quarterly In-person Team-Buildings
- Annual Company Outing
- Annual Year-End Party
- Annual Performance Review
- 13th-month pay, Government-mandated benefits:
- MP2 Contributions
- Career Advancement Opportunities