Service Desk Engineer II

• Competitive compensation and benefits packages

• Continuous professional development and learning opportunities

• Regular engagement activities and events

• He/She will assist in the maintenance, support, and installation of devices and software for end users and customers. This includes installing, diagnosing, repairing, maintaining, and upgrading hardware and software while ensuring optimal performance. Provides support and maintenance of technologies as required to improve customers’ ability to leverage technology to support clinical operations.

• Interacts with end users and customers to obtain clarification of problems and provide resolution for system failures or degradations

• Utilizes a ticket system to track work orders and escalate as appropriate

• Sets up and installs hardware and software for end users

• Repairs, configures, and maintains hardware and software for end users

• Troubleshoots incidents for end users and customers

• Maintains logs and device inventories

• Contributes to knowledge base maintenance

• Consults with management and/or senior team members to solve operational/repair/maintenance problems and help design methods and procedures to improve the efficiency, productivity and control of these operations.

• Associate degree in related area is preferred.

• At least 3-years related experience and/or training is preferred.

• Microsoft or other relevant networks, systems, or administration certifications is a plus.

• Must possess the required level of skills and abilities to communicate and apply mathematical concepts and sound reasoning to successfully perform the essential duties and responsibilities of this job.

• Must be able to perform basic operations on a personal computer within the Windows operating system.

• Willing to work at Tower 1, Rockwell Business Center, Ortigas

iFive Global