ServiceNow Advisory Manager (Makati) | Hybrid
- Makati City, Metro Manila
- Permanent
- Full-time
- Oversee the end-to-end design and implementation of ServiceNow solutions
- Development of ITSM & custom modules in ServiceNow Platform following best development practices
- Lead a high-performance team of 15 to 20 developers, architects, and consultants
- Strong hands-on ServiceNow implementation or development experience with minimum 3 full cycle implementation of ITSM (Incident, Problem, Change), Asset, CMDB, ITOM
- Creating technical design document and writing Unit test cases
- Knowledge in Web Technologies (XML, HTML, JAVA Script, etc.) Will be essential.
- ServiceNow implementation of HRSD/CSM module
- ServiceNow upgrade hands-on
- Very good knowledge of the ITSM process
- Work with global ServiceNow team to implement the ServiceNow ( all the modules ) across all global locations of client
- Exceptional Interpersonal Skills & Ability to work
- Independently and with a team
- Candidate should have the ability to perform in a dynamically changing environment
- 10+ years of hands-on ServiceNow experience, with expertise in ITSM, CMDB, Knowledge Management, Reporting/Analytics, and custom app development using App Engine.
- Service Now Integration to various solutions (SaaS, External Apps) using REST API / webservice / JSON / ServiceNow Scripting.
- Strong track record of leading complex ServiceNow deployments with multiple stakeholders
- Excellent verbal/written communication, collaboration, analytical and presentation skills to lead an environment driven by customer service and team work
- ServiceNow Certified System Administrator (Mandatory)
- ServiceNow Certified Implementation Specialist (ITSM or HRSD, Mandatory)
- ITIL v3/v4 Foundation (Mandatory)
- ServiceNow Certified Application Developer (Preferred)