Telephone Support - Technical Support (AU Manufacturing, Home-based)

ConnectOS

Mandaluyong City, Metro Manila
₱25,000-33,000 per month
Permanent
Full-time

2 months ago

Job Description:Salary: P25,000 to P33,000 (Monthly Package)Schedule: Monday - Friday (Rotational Shift)What are we looking for?Skills Required:

Previous experience in a Technical Support Specialist position or a related TS role.
Demonstrated experience in utilizing Help Desk Software and Remote Support tools.
Understanding of how CRM systems work.

Nice to Have:

Basic Desktop Support knowledge
Familiarity with Design Software (e.g. Canva, Adobe Illustrator)
Familiarity with Manufacturing Industry

What will you do?

Responding to customer service technical calls by fielding and promptly answering detailed service questions, and offering remote assistance to resolve customer problems and faults.
Identifying and fulfilling customer needs to achieve satisfaction.
Follow up with customers to ensure their technical issues are resolved.

Managing the CRM system by maintaining records of customer interactions and handling customer accounts.
Gather customer feedback and share with the Service teams.
Adhering to all relevant OH&S principles
Maintaining customer confidentiality
Participating in service meetings as required

Join the awesome team and enjoy these benefits & perks:

Home-based
Medical, Dental Coverage and Life insurance from day 1 of employment
Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
Competitive salary package and annual appraisal
Financial Assistance Program
Mandatory Government Benefits and 13th Month Pay
Complimentary Sleeping Quarters, Coffee at no cost
Complimentary Office Fitness and Wellness Facilities at no cost
Regular Company Events, Work Life Balance, and Career growth opportunities
Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.Our client based in Australia is an industry-leading international developer and manufacturer of laser machines. With headquarters in Marchtrenk, Austria, they have been revolutionizing the stamp industry with CO2 laser technology since 1991. Today, their global presence spans across 17 sales offices and they have a team of over 750 dedicated employees. Their commitment to excellence has resulted in a remarkable 97% export rate, allowing them to serve customers in over 90 countries worldwide.#ConnectOS #TeamConnectOSEqual Employment StatementEmployment decisions at ConnectOS will be conducted without consideration of factors such as age', race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

ConnectOS

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