Customer Experience Officer | Makati

Makati City, Metro Manila
Permanent
Full-time

1 month ago

MedGrocer's digitally-enabled wellness and population health programs, telehealth and medical services, and onsite medical staff work with hundreds of pharma companies and employers to improve the physical and mental health of over one million Filipinos every year.Here at MedGrocer, you will contribute to innovative healthcare solutions that enhance accessibility and efficiency. Collaborate with a diverse team on impactful projects that improve lives while fostering your personal and professional growth.The Customer Experience Officer drives our company's growth by leading the efforts to create exceptional patient interactions, making sure their experience is filled with care and efficiency.Key Responsibilities

Manage day-to-day operations relating to order processing and customer service
Handle patient concerns and coordinate with various teams to address patient requests
Generate and analyze daily, monthly, and ad hoc reports and present to internal and external parties
Establish relationships with clients
Manage team escalations and work plans, audit work, and provide learning and growth opportunities
Collaborate with other MedGrocer teams (e.g. IT) to drive product, system, and process development projects
Evaluate and design initiatives to improve patient health outcomes and customer experience
Implement, monitor, and scale proposed initiatives

Perks and Benefits

HMO for employees
Paid leaves
Medicine coupons
Opportunities for promotion and performance bonuses
13th month pay

2-4 years leading teams, handling difficult customer escalations, creating and implementing processes, and foreseeing and solving possible concerns;

Preferably with experience working in the healthcare industry, but not required;Must work onsite in MakatiAssociate / Supervisor Customer Service Hospital / Health Care 1 opening Bachelor's degree graduateMedGrocer's digitally-enabled "medicine-as-a-service" platforms are used by hundreds of employers and pharma companies. Our end-to-end medicine/vaccine programs, telehealth services, and onsite medical staff serve a million Filipinos every year. MedGrocer is one of the more established Filipino Health Tech startups.

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