ServiceNow Developer

• Provide functional and technical support in the planning, analysis, design, and implementation of ServiceNow applications and modules
• Conduct impact assessments and contribute to solution design, including effort estimation for incoming requirements
• Design, develop, configure, and maintain ServiceNow applications based on business needs
• Deliver solutions using agile methodologies, ensuring alignment with project timelines and objectives
• Drive automation initiatives by identifying opportunities to improve efficiency within the platform
• Translate business requirements into functional and technical specifications, and deliver working solutions across development sprints
• Develop and maintain application code, ensuring quality, scalability, and maintainability
• Perform system implementation, testing, and deployment in accordance with established software engineering practices and IT service management standards
• Troubleshoot and resolve platform-related issues, including incident and defect management
• Conduct impact analysis and testing related to system updates, patches, and upgrades
• Proactively identify risks and issues, and recommend appropriate mitigation strategies
• Prepare and maintain technical documentation in line with defined standards

• Hands-on experience in ServiceNow development or architecture
• Working knowledge of ServiceNow platform modules, such as ITSM, ITOM, SecOps, IRM, ITAM, HRSD, CSM, or SPM
• At least 1 year of relevant experience in ServiceNow development or solution architecture

• Familiarity with Agile or Scrum methodologies
• Exposure to emerging technologies such as Generative AI
• ServiceNow certifications
• Knowledge of IT service management frameworks (e.g., ITIL)
• Background in systems engineering or software development
• Strong problem-solving skills with the ability to quickly learn and share knowledge within the team
• Proactive mindset with a focus on automation and continuous improvement

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